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ANY QUESTIONS CALL US MON – FRI 8:00-5:30
01257 423 054
enquiries@trojanlimited.co.uk

Terms & Conditions and Privacy Policy

1. INTERPRETATION

1.1 In these Conditions Of Sale –

“Seller” means Trojan Construction Products Ltd, 20 Green Lane, Datchet, Berkshire, SL3 9EX.

“Buyer” means the person who buys or agrees to buy the goods from seller.

“Goods” means the goods or services (including any instalment of the goods or any part of them) known as Trojan Construction Products Ltd, which the seller is to supply in accordance with this Condition Of Sale.

1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

1.3 The headings in these conditions are for convenience and shall not affect their interpretation.

2. TERMS OF SALE

2.1 These conditions of sale form the whole agreement between the seller and the buyer and shall not be removed or varied in any way. No other express terms written or oral shall be incorporated into the contract between the seller and the buyer of the goods.

2.2 These conditions of sale shall override any other terms, which the buyer may subsequently seek to impose.

2.3 The sellers sales representatives are not authorised to do any of the following on behalf of the seller-

2.3.1 Remove or vary any of these or introduce any other terms written or oral into the contract between the seller and the buyer of the goods.

2.3.2 Make any representation, agree any condition or enter into any collateral agreement.

2.3.3 Accept any offer or counter-offer made by the buyer.

2.4 No variation to these conditions of sale shall be binding unless agreed in writing by the Director of the seller.

2.5 Any advice or recommendation given by the seller or it’s employees or agents to the buyer or it’s employees or agents as to storage, application or use of the goods which is not confirmed in any way by the seller is acted upon entirely at the buyers own risk and accordingly the seller shall not be liable for any such advice or recommendation which is not so confirmed.

2.6 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the seller shall be subject to correction without any liability on the part of the seller.

3. QUOTATIONS

3.1 Unless otherwise stated in writing, quotations are not held open for longer than 30 days from the date of issue.

4. DESCRIPTION

4.1 All specifications, drawings and particulars of weight and dimensions submitted with any quotation are approximate only and the description contained in sellers catalogue, price lists and other marketing material are intended merely to present a general idea of the goods described therein and shall not form part of the contract between the seller and the buyer of the goods.

5. PRICE

5.1 The price of the goods is the price stated in the sellers quotation or such other price and is expressly agreed by the seller and the buyer. Any quotations given by the seller are valid for 30 days only.

5.2 In the event of the price not being fixed by clause 5.1 above, the price is the price stated in the published price list of the seller current at the date when the contract is made.

5.3 All prices are based on the costs ruling at the date of the contract. If any increase in such contracts occurs between such dates and the delivery of the goods (even if such a delivery is delayed) and in particular in the event of any :

5.3.1 Increase in the cost of material or labour, or

5.3.2 Currency fluctuations increasing the cost of materials, or

5.3.3 Increase in costs resulting from the imposition or increase of any tax levy or duty by the Government of the United Kingdom, or

5.3.4 Costs whatsoever where the increase is beyond the control of the seller, or

5.3.5 There is an increase in the seller’s overhead expenses. The seller shall be entitled to increase any such prices by such amount as is reasonable having regard to such increase in costs.

5.4 The price of the goods in the sellers quotation does not unless otherwise stated in the quotation include freight package and posting all of which will be charged for and paid by the buyer as an addition to the price shown to the quotation.

5.5 The price stated in the sellers quotation and any charge for freight packages and posting does not include Value Added Tax, which will be added to the invoice at the applicable rate and paid by the buyer.

6. DELIVERY

6.1 Delivery of the goods shall (unless otherwise agreed) be by the seller delivering the goods using an independent carrier chosen by the seller for commercial transportation to the buyer in accordance with the buyers reasonable delivery instructions.

6.2 If the buyer fails to accept the goods or fails to give the seller adequate delivery instructions then the seller may :

6.2.1 Store the goods until the actual delivery to the buyer or until the goods are disposed of under clause 6.2.2 below and the buyer shall be entitled to charge for the costs of storage and insurance of the goods.

6.2.2 Sell the goods at the best possible price readily obtainable, the buyer shall be liable to meet the cost of the sale. Further , if the goods are sold for less than the price payable by the buyer, the buyer shall be liable to pay the seller the difference in price.

This clause 6.2 does not affect any other right or remedy the seller may have.

6.3 Time of delivery is not the essence of the contract.

7. PAYMENT

7.1 The seller may invoice the buyer for the price of the goods at any time after the seller accepts the order.

7.2 The buyer must pay the price for the goods in accordance with agreed terms or in the event of there being no express agreed terms (or tendered delivery) of the goods. The time for payment of the price is of the essence of the contract.

7.3 The seller reserves the right to cancel or suspend further deliveries on any contract with the buyer where payment is received in accordance with clause 7.2 or in accordance alternative arrangements which shall be agreed in writing between the parties. No cash or other discount will be allowed.

7.4 The seller reserves the right to charge the buyer interest (both before and after judgement) on the amount unpaid beyond any due payment date at the rate of 4% per annum above Royal Bank Of Scotland rate from time to time, until payment in full is made (a part of the month being treated as a full month for the purpose of calculating interest).

8. CANCELLATION OF ORDERS AND RETURNS

8.1 Orders for goods may not be cancelled or suspended without the sellers prior written consent, but if the seller does consent the buyers agrees to indemnify the seller against any loss incurred by the seller wholly or in part by such cancellation or suspension.

8.2 Goods incorrectly ordered by the buyer are only accepted back subject to a handling charge of 10% of their invoiced price, providing the goods are in a saleable condition and return carriage has been paid by the buyer. Non-standard items will not be accepted back for credit. In all cases a product return form number must be obtained prior to return of the goods from the sellers customer service department. The seller reserves the right to refuse to accept back any goods at its entire discretion.

9. PROPERY AND RISK

9.1 Ownership of the goods remains with the seller and does not pass to the buyer until one of the following occurs –

9.1.1 The seller has paid for all the goods and no other amounts are owed by the buyer to the seller in respect of other goods supplied by the seller.

9.1.2 The buyer sells the goods in accordance with this agreement in which case the ownership of the goods will pass to the buyer immediately before the goods are delivered to the buyer’s customer.

9.2 The buyer must store the goods separately from any other goods they hold (whether supplied by the seller or a third party) and marked as the property of the seller until –

9.2.1 They become the buyers property, or

9.2.2 They are delivered to the purchaser from the buyer.

9.3 If the buyer is overdue in paying for the goods or any other goods supplied by the seller, the seller (if still the owner of the goods) has the right to recover and resell them. The seller may enter the buyers premises for this purpose. This does not affect any other rights of the seller.

9.4 Until the buyer has paid for the seller of the goods and all the other goods which the seller has supplied to the buyer –

9.4.1 The buyer holds the goods on trust for the seller.

9.4.2 If the buyers sells the goods the buyer should hold the payment received on sale on trust for the in a designated bank account.

9.4.3 The seller may apply the proceeds of sale that the buyer received for the goods against any other amount owing to the seller from the buyer.

9.4.4 If the buyer sells the goods, the seller may, by written demand require the buyer to assign to the seller the buyer’s rights to recover the price from the buyer’s purchase for the goods.

9.4.5 The buyer must not assign to any other person any rights arising from a sale of the goods without the sellers written consent.

9.5 Risk to the goods passes to the buyer when the seller delivers the goods to an independent carrier in accordance with clause 6.1

10. LIABILITY

10.1 The buyer must carefully examine the goods immediately on delivery of them and must notify the seller in writing of any short delivery or any defects reasonably discoverable on careful examination. This notification must be received by the seller within 7 working days commencing with the day of delivery to the buyer. “Working days” means any day from Monday to Friday inclusive, which is not (in England and Wales) Christmas day, Good Friday, or a Bank Holiday. In the absence of notification the seller rejects all claims in respect of any short delivery or any defect, which should reasonably have been discovered on careful examination.

10.2 Except in respect of death or personal injury caused by the seller’s negligence, the seller shall not be liable for any consequential or indirect loss suffered by the buyer whether this loss arises from a breach of duty in contract or not or in any other way arising from the seller’s negligence. Non-exhaustive illustrations of indirect loss include –

10.2.1 Loss of profit

10.2.2 Loss of contracts

10.2.3 Damage to the buyers property or property of any other person.

10.2.4 Personal injury to the buyer or any other person other than that caused by the seller’s negligence. The buyer accepts the responsibility of the buyer to insure against these risks.

10.3 Claims arising from any act omission or default of the seller (whether arising from the sellers negligence or otherwise) shall not exceed the price of the goods as defined in clause 5 above.

10.4 The seller shall not be liable for any future failure to deliver the goods arising from circumstances outside the sellers control, non exhaustive illustrations include –

10.4.1 Acts of God, war, riots, explosions, abnormal weather conditions, fire, flood, Government intervention, action or decree, strikes, lockouts, delay by suppliers, accidents and shortage of materials, labour or manufacturing facilities.

10.4.2 If the seller is prevented from delivery in the above circumstances, it will notify the buyer of the fact in writing within 10 days commencing with the contractual delivery date.

10.4.3 If the circumstances preventing delivery are still continuing three months from and including the contractual delivery date either party may give written notice to the other cancelling the contract. Such written notice must be received whilst the reason given under the notice pursuant to 10.4.2 above is continuing.

10.4.4 If the contract is cancelled under 10.4.3 above the seller will refund any payment which the buyer has already made on account of the price (subject to the deduction of any amount which the seller is entitled to claim from the buyer) but the seller accepts no liability to compensate the buyer for any further loss or damage caused by the failure to deliver.

10.5 Subject as expressively provided in these conditions, and except where the goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

10.6 Where the goods are sold under a consumer transaction (as defined by the Consumer Transactions Restrictions on Statement Order 1976) the statutory rights of the buyer are not affected by these conditions.

11. INSOLVENCY, if the buyer –

11.1 Being a company:

11.1.1 Has a petition for it’s winding up or

11.1.2 Passes a resolution to voluntary wind-up (other than for the purpose of a bona fida amalgamation or reconstruction ), or

11.1.3 Enters into a voluntary arrangement with it’s creditor, or

11.1.4 Becomes a subject to administration order, or

11.1.5 Has a receiver appointed of all or any of it’s assets, or

11.2 Being an individual or firm :

11.2.1 Becomes a bankrupt or an insolvent, or

11.2.2 Enters into a voluntary arrangement with creditors: Then the seller shall be entitled to treat the contract as being at an end and suspended any further deliveries under the contract. If the goods have been delivered but not paid for the price shall become due immediately regardless of any previous arrangement to the contrary.

12. SAMPLES

12.1 Notwithstanding that a sample of the goods may have been exhibited or shown to the buyer and inspected by the buyer, it is hereby declared that such samples are solely to enable the buyer to judge the quality of the types of goods under the contract. The buyer shall take the goods as his own risk as to their corresponding with the sample or as to their quality condition, or sufficiency for any purpose.

13. PATENTS AND TRADE MARKS

13.1 No representation, warranty or indemnity is given by the seller that the goods do not infringe any letters patent, trade marks, registered designs, design right, copyright or other industrial or intellectual rights.

14. INDEMNITY

14.1 The buyer shall indemnify the seller in respect of all damage or injury occurring to any person or property and against all actions calls, claim demands, charges or expenses in connection therewith for which the seller may become liable in respect of the goods sold under this contract in the event that the damage or injury shall have been occasioned by the negligence of the buyer or its servants or agents.

15. DEFECTS AND DELIVERY

15.1 The seller will make good by repair or, at the sellers option, by the supply of replacement goods for those which are defective under proper use within a period of 12 calendar months after the goods have been delivered and such defects arise solely from faulty design, materials or workmanship. Provided always that the defective parts are promptly returned by the buyer carriage paid to the seller’s works (unless otherwise arranged)

15.2 The above warranty is given by the seller subject to the following conditions:

15.2.1 The seller shall be under no liability in respect of any defect in the goods arising from any drawing, design or specification supplied by the buyer.

15.2.2 The seller shall be under no liability in respect of any defects arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the sellers instruction (whether oral or in writing), misuse or alteration or repair of the goods without the sellers approval.

15.2.3 The seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price of other goods has not been paid by the due date for payment.

15.2.4 The above warranty does not extend to parts or materials or equipment not manufactured by the seller, in respect of which the buyer shall only be entitled to the benefit of any such warranty or guarantee as it given by the manufacturer to the seller.

15.2.5 In the event of failure or breakdown of any product from Trojan Construction Products Ltd, we reserve the right to refund the percentage of cutting segment in mm left on the product at an equivalent percentage of the original purchase price. Providing that the product is returned postage paid to Trojan Construction Products Ltd with a written report on the products cut, amount of cutting completed including the duration and number of metres cut and together with a sample of the material.

16. EXCLUSION OF LIABILITY

16.1 Apart from those terms set out no other terms expressed or implied, statutory or otherwise from part of this contract.

17. SEVERENCE

17.1 Each of the clauses and sub- clauses in these conditions are to be treated as separate and independent.

17.2 If a court finds that any clause or sub-clause in these conditions fails the requirements of reasonableness under the Unfair Contract of Terms Act 1977, the seller nevertheless excludes the relevant liability to the extent that the court finds reasonable.

18. PROPER LAW

18.1 The contract between the buyer and the seller for the goods shall be governed by and read and construed in accordance with the law of England and Wales and the Supreme Court of Judicature of England and Wales shall have excusive jurisdiction over any dispute arising on the contract.

19. TROJAN GUARANTEE

At Trojan Construction Products we are so confident in the manufacturing quality of all our products, we offer to all our customers a money back guarantee on all our diamond blades and diamond core products if you are not completely satisfied.

Our guarantee is in place to offer complete piece of mind with your purchase and is subject to the following terms and conditions:

19.1 Return of the product at your expense via courier to our head office address within 30 days of purchase along with a copy of your proof of purchase.

19.2 A technical expert will examine the product and contact you within 24 hours of receipt . We will offer advise where applicable on alternatives/faults etc. In the rare event of a manufacturing fault we will offer a replacement product free of charge and with no additional delivery charge, should this not be to your satisfaction we will refund you the full purchase price.

19.3 The guarantee does not cover fair wear and tear.

19.4 Products must have been used in the correct application as described at the time of purchase.

PRIVACY POLICY

1. YOUR PERSONAL DATA – WHAT IS IT?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection. Regulation (the “GDPR”).

2. HOW DO WE PROCESS PERSONAL DATA?

We comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your name and email address for the following purposes: –

  • To inform you of any events, activities or news that is directly relevant to you.

3. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

Explicit consent of the data subject so that we can keep you informed about any events, activities or news that is directly relevant to you.

4. SHARING YOUR PERSONAL DATA

Your personal data will be treated in strict confidence and we do not share your information with anyone.

5. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We keep your data for as long as you wish us to. Every time you receive any information you do not require please inform us so that we can change your preferences.

6. YOUR RIGHTS AND YOUR PERSONAL DATA

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: –

  • The right to request a copy of your personal data.
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date.
  • The right to request your personal data is erased where it is no longer necessary.
  • The right to withdraw your consent to the processing at any time.
  • The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable).
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable) [Only applies where processing is based on legitimate interests (or the performance
    of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics.
  • The right to lodge a complaint with the Information Commissioners Office.

7. FURTHER PROCESSING

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

8. CONTACT DETAILS

To exercise all relevant rights, queries of complaints please in the first instance contact the Data Controller at data.controller@company.name or write to our Data Controller at the contact address on our website.

You can contact the Information Commissioners Office via email https://ico.org.uk/global/contact-us/email/ or write to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

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